Navigate to your ClaApp URL, enter your email and password, then click "Sign In". If you don't have credentials, contact your system administrator.

ClaApp works best with modern browsers:

• ✅ Chrome 90+ (Recommended)
• ✅ Firefox 88+
• ✅ Safari 14+
• ✅ Edge 90+
• ❌ Internet Explorer (Not supported)

Go to Settings → Profile → Change Password. Enter your current password, then your new password twice for confirmation.

Use the search bar in the customer section or global search. You can search by:

• Full name or partial name
• Email address
• Phone number
• Customer ID
• Policy number

ClaApp uses a 6-step onboarding process:

1. Customer Search (check for duplicates)
2. Basic Information collection
3. Identity Verification (KYC)
4. Employment History
5. Medical Questionnaire
6. Bank Account Verification

Yes, you can edit most customer information through the customer profile page. Some fields may require additional authorization depending on your role.

To create a policy:

1. Navigate to Policies → Create New
2. Search and select the customer
3. Choose the insurance product
4. Configure coverage and terms
5. Add beneficiaries
6. Review and submit for approval

Premiums are automatically calculated based on:

• Age and gender of the insured
• Coverage amount and type
• Medical history and health status
• Occupation and lifestyle factors
• Product-specific rates and factors

Yes, certain policy modifications are allowed:

• Beneficiary changes
• Contact information updates
• Payment method changes
• Coverage adjustments (subject to underwriting)

Major changes may require underwriting approval.

To file a claim:

1. Go to Claims → Register New Claim
2. Enter policy information
3. Provide claim details and circumstances
4. Upload required documents
5. Submit for processing

You'll receive a claim number for tracking.

Required documents vary by claim type but typically include:

• Death certificate (for death claims)
• Medical reports and records
• Policy document
• Claimant identification
• Proof of relationship (for beneficiaries)
• Banking details for payment

Processing times vary depending on claim complexity:

• Simple claims: 5-10 business days
• Standard claims: 15-30 business days
• Complex claims: 30-60 business days

You'll receive regular updates on claim status.

Try these solutions:

1. Check your email and password are correct
2. Ensure Caps Lock is off
3. Clear your browser cache and cookies
4. Try a different browser
5. Check with your system administrator

To improve performance:

• Close unused browser tabs
• Clear browser cache
• Check your internet connection
• Use Chrome for best performance
• Restart your browser

When you see an error:

1. Take a screenshot of the error
2. Note what you were doing when it occurred
3. Try refreshing the page
4. Log out and log back in
5. Contact support with the error details

If a feature is missing:

• Check if you have the required permissions
• Use the global search to find the feature
• Look in different menu sections
• Contact your administrator about access rights